Frequently asked questions
What products does ZENRC Matcha Set offer?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How can I ensure the quality of my matcha set?
To maintain the quality of your matcha set, it is recommended to store it in a cool, dry place away from direct sunlight. Regularly inspect your items for any signs of wear and tear, and follow the care instructions provided with your set to ensure longevity.
What is the return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy.
How long does shipping take for orders
Shipping times vary based on the destination and selected shipping method. Generally, standard shipping can take between 8-12 business days, while expedited shipping may take 2-6 business days. Processing time for all orders is typically 0-2 business days.
Are there any shipping restrictions
Currently, we ship to select countries including Germany, France, Netherlands, Portugal, Spain, Sweden, Switzerland, Hungary, Austria, Finland, Ireland, Canada, Japan, Malaysia, Singapore, and South Korea. Unfortunately, we do not ship to all countries. Please check our shipping policy for a complete list of countries we serve.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or if you receive the wrong item, please inspect the order immediately and contact us at info@zenrcmatcha.com. We will evaluate the issue and work to resolve it promptly.
Can I track my order once it has been shipped?
Yes, once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery. For more details, please refer to our parcel tracking page.
What payment methods are accepted?
We accept various payment methods including major credit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected.
How can I contact us for further inquiries?
You can reach us via email at info@zenrcmatcha.com or by phone at +8618974970237. Our customer service team is available to assist you with any questions or concerns you may have.