Politique d’expédition

Shipping Policy

At ZENRC Matcha Set, we are committed to providing our customers with a seamless and convenient shopping experience. That includes ensuring that your orders are carefully packed and delivered to your doorstep promptly. Here are the details of our shipping policy:

Processing Time:

All orders will be processed within 0-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates:

Shipping rates will vary depending on the destination and the weight of the package. Before finalizing your order, you can calculate the shipping cost at the checkout page.

Free Shipping Conditions

We are pleased to offer Free Standard Shipping on orders Over $88. The free shipping option will be automatically applied at checkout when the order meets the minimum purchase requirement.

Shipping Methods and Estimated Delivery Times

We offer a variety of shipping methods, including standard shipping and expedited shipping. The cost will be displayed on the checkout page.

We partner with leading global logistics companies to ensure your order is delivered safely and on time. Our primary carriers include:

  • DHL
  • FedEx
  • UPS
  • Air Post

Depending on your location and selected shipping method, we will automatically choose the fastest and most economical carrier.

GB, FR, NL, CA, JP, MY, SG, KR:

Standard: 8-12 business days
Expedited: 2-6 business days

PT, ES, SE, CH, HU, AT, FI, IE, CA (NT, NU, YT):

Standard: 8-16 business days
Expedited: 3-8 business days

Note: Shipping time does not include order processing time. Unforeseen circumstances such as severe weather or customs delays may affect delivery times. We will notify you of any significant delays.

Special Circumstances

  • During Promotions: During promotional periods, processing times may be slightly longer due to increased order volume. However, we will make every effort to process your order within 3 business days.
  • Holidays and Festive Seasons: Processing and shipping times may be delayed during major holidays such as Christmas and New Year’s. Please refer to our holiday notifications for specific information.

Shipping Restrictions

We currently ship to the following countries:

  1. North America: Canada；
  2. Oceania：Australia；
  3. Europe：Denmark, France, Austria, Germany, Spain, United Kingdom (UK), Ireland, Hugary, Belgium,  Denmark, Netherlands, Finland, Sweden and Switzerland；
  4. Asia：Malaysia, Singapore，South Korea and Japan.

We do not ship to the other countries and areas.

If your order is affected by these restrictions, we will notify you and provide alternative shipping options. contact for more shipment information info@zenrcmatcha.com

Customs and Duties:

International customers are responsible for any customs and duties fees that may be incurred upon delivery. We recommend contacting your local customs office for more information on these fees. For shipments to all countries and regions will not cover any customs duties or taxes.

Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.For more details, please visit our Order Tracking page.

Return and Refund Policy:

For information on returns and refunds, please visit our Return and Refund Policy page.

If you have any further questions about our shipping policy, please don’t hesitate to contact our customer service team at info@zenrcmatcha.com. Thank you for choosing ZENRC Matcha Set for all your matcha tea and teaware needs. We look forward to serving you!